Refund policy

Refund policy

Shipping, Delivery, Cancellation and Return Policy

The User agrees to ensure payment for any items that may be purchased from Puppiezo and the User acknowledges that prices are subject to change. When purchasing a physical good, the User agrees to provide Puppiezo with a valid email and shipping address, as well as valid billing information. Puppiezo reserves the right to reject or cancel an order for any reason, including errors or omissions in the information provided by the User. If Puppiezo cancels an order after payment has been processed, Puppiezo will issue a refund to the User in the amount of the purchase price. Puppiezo also may request additional information from the User prior to confirming a sale and Puppiezo reserves the right to place any additional restrictions on the sale of any product/service. For the sale of physical products, Puppiezo may preauthorize the User’s credit or debit card at the time the User places the order or simply charge the card upon shipment. The User agrees to monitor the method of payment, they have chosen, and apprise Puppiezo in case of any issue with payment. Shipment costs and dates are subject to change from the costs and dates the User is quoted due to unforeseen circumstances.

Cancellation

In case of requests for order cancellations, Puppiezo reserves the right to accept or reject requests for order cancellations for any reason. For the User to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if Puppiezo receives a cancellation notice and the order has not been processed / approved by Puppiezo, Puppiezo shall cancel the order and refund the entire amount with-in 15-20 working days.

Puppiezo will not be able to cancel orders that have already been processed.

Puppiezo has the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by Puppiezo and accept Puppiezo’s decision regarding the cancellation.

Cancellation by Puppiezo

Puppiezo has the right to cancel or refuse the order for any reason. Some situations that may result in the User’s order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by Puppiezo’s credit and fraud avoidance department. Puppiezo may also require additional verifications or information before accepting any order. Puppiezo will contact the User if all or any portion of the order is cancelled or if additional information is required to accept the order. If the User’s order is cancelled after the User’s credit card has been charged, the said amount will be reversed back in the User’s Card Account.

Return

In case the User wishes to return a product, where the product is a pet product, the User must do so within 7 days of receiving the product, along with photographic evidence to show that the product is defective. If the product is found to be defective, Puppiezo would refund the entire amount within 30 days. Reimbursement would be provided using the same payment method through which payment was received.